Refund and Cancellation Policy

This Refund and Cancellation Policy applies to purchases of the VTUSync desktop application made through the website at vtusync.in. It forms part of our Terms of Service.

1. Why digital licenses are non-refundable

VTUSync is a digital software product. When you buy a plan, we generate a license key and deliver it to your email address as soon as your payment is confirmed. You can start using the software immediately. Because the key is delivered electronically and becomes active right away, there is nothing physical to return or restock — which is why software licenses are generally not refunded, similar to how a digitally-streamed movie is not refunded after it has been watched.

This non-refundable nature is stated clearly at the point of purchase, so you know what to expect before you pay.

2. At a glance: what is refundable

3. Exceptions — when we will consider a refund

We review refund requests at our sole discretion in the following limited cases:

• Duplicate or erroneous charge — if you were charged twice or an incorrect amount for the same plan, we will refund the erroneous amount.
• Defective license key — if we cannot deliver a valid key that activates the software you purchased, we will either issue a working replacement or provide a full refund, at your choice.
• Fraudulent transactions — if a purchase was made using a stolen or compromised payment method, we will cooperate fully with the payment processor on any chargeback or reversal.

Refunds are not provided where a license key was generated and delivered, where the software was activated and used, or where the reason is a change of mind. Per our Terms of Service, we do not refund for loss of data, perceived lack of features, or failure to review system requirements before purchase — so please check that the app works well during your free trial before you pay.

4. A tip: use the free trial first

The best way to avoid wanting a refund is to test the product before paying. We offer a 7-day free trial so you can confirm the app meets your needs and works on your computer before you buy a paid plan.

5. How to request a refund

To request a refund in the exceptional circumstances described above, contact us within 7 days of your purchase at support@vtusync.in, and include:

• Your name and the email address used for the purchase,
• The plan purchased and the date of purchase, and
• The Razorpay payment ID or transaction reference (you can find this in your payment confirmation email).

We will review your request and, where a refund is approved, process it through the original payment method. Approved refunds may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.

6. Cancellation

a. Trial

The 7-day trial requires no cancellation. It simply ends when the trial period expires — you will not be charged automatically.

b. Paid plans

If a paid plan renews automatically, you may cancel the renewal before the renewal date. Cancellation prevents future billing, and your plan continues to work until the period you paid for ends. Cancellation does not entitle you to a refund for the period already paid.

c. Institutional plans

Cancellation terms for Institutional plans are agreed individually at the time of purchase.

7. Chargebacks and payment disputes

If you dispute a charge with your bank or payment provider instead of contacting us first, we may suspend the affected license until the dispute is resolved. If a chargeback is determined to be unwarranted after we verify the license was validly delivered, your license will be reinstated.

8. Common questions

9. Changes to this policy

We may update this policy from time to time. Changes are reflected by the "Last updated" date at the top of this page. The policy in effect at the time of your purchase will govern that purchase.