Terms of Service

These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your") and the VTUSync team (the provider of the VTUSync desktop application, accessible at vtusync.in, developed by Rahul) (together, "we", "us", "our"). By installing, accessing, or using the VTUSync desktop application (the "Software"), the website at vtusync.in (the "Website"), or any related services (together, the "Services"), you agree to be bound by these Terms.

These Terms incorporate our Privacy Policy, Refund and Cancellation Policy, and Cookie Policy, and they include the full terms of the End User License Agreement and any former "Acceptable Use" or "Disclaimer" pages. If any fourth document described a rule you do not see here, the rule here is the current one. Please read these Terms carefully before using the Services. If you do not agree with any part of these Terms, you must not install or use the Services.

What exactly are you agreeing to?

These Terms are a contract between you and the VTUSync team. They govern your use of every part of the Services, including the desktop app you install, the accounts and license keys you create, and the website you visit to learn about or purchase the product. Think of these Terms as the "rules of the road." By using any part of the Services, you accept these rules. If a rule does not work for you, please do not use the Services — and reach out to us at support@vtusync.in, because we are happy to answer questions before you decide.

1. Who can use the Services (Eligibility)

The Services are designed for teachers and administrative staff at colleges affiliated to Visvesvaraya Technological University ("VTU") in Karnataka, India. Before you can use the Services, you confirm that:

• You are at least 18 years old. The Services are not intended for, and must not be used by, anyone under 18.
• Your registration is genuine. Accounts created with fake identity documents, impersonated identities, or fraudulent faculty verification submissions are rejected and permanently banned, and we may block the network used and report the matter to the concerned institution or to law enforcement.
• You have the authority to access and process student result data — for example, you are the teacher of record, a department coordinator, or an administrator who has been given the right to handle this data.
• Your use of the Services complies with your institution's policies, VTU's terms, and applicable law.

If you are using the Services on behalf of a college or institution, you confirm that you have the authority to bind that institution to these Terms.

2. Creating an account and getting started

To use the paid features, you will create an account with your name and email address. Here is how the basic flow works:

1. Register — provide your name, a valid email address, and a faculty identity document for verification. Faculty verification is mandatory: every self-registration must upload a genuine faculty ID card, which is subject to manual verification by our team.
2. Choose a plan — the free 7-day trial, or a paid plan (Individual, Department, or Institutional).
3. Pay (for paid plans) — securely through Razorpay in Indian Rupees.
4. Receive your license key — delivered by email to the address on your account once payment is confirmed, and once your verification review has approved the account.
5. Activate the app — enter the key in the Software to unlock the features of your plan.

You are responsible for keeping your account password and license key confidential. Please do not share them, and contact us at support@vtusync.in promptly if you think they have been compromised.

3. The license we grant you (End User License Agreement)

When you use VTUSync, we are not selling you the software — we are giving you a license (permission) to use it. This is how most desktop software works, and this section sets out the full license terms.

3a. Grant of license

Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the Software on the number of computers (devices) permitted by your plan.

In plain terms: we are giving you permission to use the software on your own devices — not ownership of the software itself.

3b. What you may not do

You may not, and may not permit third parties to:

• Copy, modify, or create derivative works of the Software.
• Reverse engineer, decompile, or disassemble the Software, or attempt to obtain or reconstruct its source code.
• Rent, lease, lend, sell, sublicense, or redistribute the Software or your license key.
• Use the Software on more devices than your plan allows, or share a key beyond your plan's scope.
• Crack, patch, or otherwise tamper with the Software, or circumvent any licensing, verification, or security measures.
• Bypass or interfere with license validation, device limits, or account verification.
• Remove or alter any copyright, trademark, or proprietary notices.

These restrictions exist because VTUSync is our intellectual property, and these actions could either expose our proprietary code or allow unauthorized use that undermines the product. Software piracy, cracking, and unlawful redistribution are serious offences — they can lead to immediate licence termination, permanent account bans, and legal action, including claims for damages.

3c. Activation and license keys

The Software requires activation using a license key, which is delivered to your email after purchase. Each license key activates the Software on the number of devices permitted by your plan. Your license key is personal to you and tied to your plan.

You are responsible for keeping your license key confidential and for any use of it. Unauthorized sharing or use of a license key is a breach of these Terms and may result in suspension or termination of your account. If you lose your key or need help activating, contact us at support@vtusync.in.

3d. Updates and changes

We may, at our discretion, provide updates to the Software, including bug fixes, security patches, and feature changes. Updates may be required for continued use, and some updates may alter, add, or remove features (for example, in response to changes in VTU portals). We are not obligated to provide updates or support for any particular period, but we will aim to improve the product and keep it functional.

3e. How long does my license last?

That depends on the plan you purchased — the Individual plan covers 3 months, the Department plan covers 1 year, and the Trial covers 7 days. Your license remains active for the duration of your plan, as long as you comply with these Terms.

4. Plans and pricing

VTUSync is offered under the following plans. Prices are in Indian Rupees (INR) and include applicable charges at the point of purchase.

We may update plans and prices from time to time. Changes will not affect a plan you have already purchased until its renewal period. Please note that because VTUSync is a desktop app, there is no GST applied to these prices.

Licenses are personal and non-transferable. If a colleague needs access, they should purchase their own plan. Department and Institutional plans cover multiple devices within an institution — contact us at support@vtusync.in for details. If you reinstall the app on the same device (or within your plan's device limit), you can re-activate with your existing key.

A small convenience fee may be added to a purchase at checkout, exactly as shown before you pay. It is part of the amount processed by our payment provider.

5. Payments

Payments are processed securely through Razorpay in Indian Rupees. When you buy a plan, you authorise us (through our payment processor) to charge the applicable amount. We do not store your full payment card details on our servers; those are handled securely by Razorpay.

You are responsible for any taxes, duties, or levies applicable to your purchase other than those we are legally required to collect. If a payment fails, your license may not be issued until payment is successfully confirmed.

6. License key delivery

Once your payment is verified, we generate a license key and email it to the address associated with your account. Please check your inbox (and spam/promotions folder) shortly after purchasing. If you do not receive your key, contact us at support@vtusync.in and we will resend it.

Because the key is delivered electronically and becomes usable immediately, purchases are generally not refundable once the key has been generated and emailed — please see the section below and our Refund and Cancellation Policy.

7. Refunds and cancellation

VTUSync is a digital product. When you buy a plan, a license key is generated and emailed to you, and you can start using the software right away. For this reason, purchases are generally non-refundable once your key has been generated and delivered. We do, however, allow refunds in limited, clearly defined cases — such as a duplicate or erroneous charge, a defective key we cannot replace, or a clearly fraudulent transaction.

You may cancel renewal of an auto-renewing subscription before its renewal date. Cancellation stops future billing but does not result in a refund for the period already paid. Please read our Refund and Cancellation Policy for the full details.

8. Your data and privacy

A core design principle of VTUSync is that the student result data you fetch and analyze is processed locally on your device. We do not upload your student result files, documents, or reports to our servers. This means a large part of your work stays entirely under your control.

The limited information we do collect (account details, licensing data, payment confirmations) is described in our Privacy Policy, which forms part of these Terms. Please read it.

9. Acceptable use

We expect everyone to use VTUSync responsibly and lawfully. This section makes the boundaries explicit so no one is left guessing.

9a. Permitted use

You may use the Services for the purposes they are designed for: fetching, analyzing, and reporting on the results of students you are authorized to handle, in your capacity as a teacher or administrator at a VTU-affiliated institution. Institutional plans cover other staff within the institution under an agreement with us.

9b. What you must not do

You may not, and may not permit anyone else to:

• Use the Services to access or collect personal data of students or others without a lawful basis or authorization.
• Harvest, scrape, or systematically collect data from the Website or the Services in an abusive manner.
• Use the Services to harass, harm, or violate the rights of any person.
• Attempt to gain unauthorized access to the Services, other users' accounts, license keys, or any part of our systems.
• Reverse engineer, decompile, or tamper with the Software, or circumvent any licensing or security measures (see also section 3b).
• Share, sublicense, or resell license keys or access beyond your plan's entitlements.
• Use the Services to distribute malware, spam, or other harmful or unwanted content.
• Use the Services in a way that interferes with, disrupts, or imposes an unreasonable load on the Services or our infrastructure.
• Misrepresent your affiliation with VTU or any institution, or imply that VTUSync is endorsed by VTU.

9g. Automated access to VTU portals and third-party services

The Software automates tasks you could otherwise perform manually on VTU result portals (and any other third-party service you connect). By using this feature you acknowledge and agree that:

• You use the Software only with VTU accounts and data you are authorized to access, and that you — not VTUSync — are responsible for complying with VTU's terms of use, your institution's policies, and applicable law when accessing those portals.
• VTUSync is an independent product with no affiliation to VTU. VTU may change, restrict, or block automated access at any time without notice, and we cannot guarantee continued access to VTU portals.
• You will not use the Software to impose an unreasonable load on VTU portals (for example, by running many parallel fetches, retrying in tight loops, or scraping beyond your own needs). The Software includes built-in throttling; do not attempt to bypass or disable it.
• If VTU blocks or limits access, we are not liable for any resulting inability to fetch results, and no refund is owed for portal-side restrictions outside our control.
• Where automated access is unavailable, you may enter or upload data manually; the Software remains usable for analysis and reporting on data you provide.

Important: if your institution or VTU prohibits automated access to result portals, do not use the automated fetch feature — use manual entry instead. Continued use of automated access is your responsibility.

9c. Sensitive and student data

You are responsible for all data you fetch, store, process, or share using the Services. Student data deserves special care. You agree to:

• Only process student data for legitimate academic and administrative purposes.
• Comply with all applicable data protection laws, including the DPDP Act, 2023, and your institution's policies.
• Share reports or data only with individuals authorized to receive them.
• Secure your device, account, and license to prevent unauthorized access to student data.
• Not use student data for any purpose that harms or disadvantages a student unfairly.

9d. Two simple examples

Allowed: fetching results for your own class to compute averages and pass percentages; generating a report and sharing it with your Head of Department for academic review.

Not allowed: looking up or exporting the results of students who are not in the classes you are authorized to handle; publishing a full student result list publicly without authorization; sharing your license key with other institutions to avoid paying.

9e. Reporting violations

If you become aware of a violation of this section, or of a security vulnerability in the Services, please report it to us promptly at support@vtusync.in. We take these reports seriously and will handle them responsibly and confidentially where possible. If you think a key was misused, contact us promptly so we can secure the account and, if needed, cancel unauthorized devices.

9f. Consequences of violation

Violating this section can have serious, escalating consequences. We may take any action we deem appropriate, up to and including:

1. Formal warning and a request to correct the activity.
2. Suspension of your account and license.
3. Permanent termination of your account, with no refund of fees paid.
4. Blocking of related accounts, devices, and IP addresses.
5. Reporting unlawful activity (such as software piracy, identity fraud, or unauthorized disclosure of student data) to the appropriate authorities or the concerned institution.

You may also be liable to us and to third parties for any loss or damage caused by your breach.

10. Intellectual property (Ownership)

The Software, the Website, the VTUSync name and logos, and all copyrights, trademarks, and other intellectual property rights in the Services belong to the VTUSync team or its licensors. These Terms grant you only a license to use the Software as described and do not transfer any ownership rights. You are not buying the software — you are being licensed to use it.

"VTU" and "Visvesvaraya Technological University" are trademarks of their respective owners, used here only to describe compatibility. Nothing in these Terms gives you any ownership rights in our intellectual property.

11. Disclaimers — what we do and do not promise

11a. No university affiliation or endorsement

VTUSync is an independent software product. It is not affiliated with, endorsed by, sponsored by, or otherwise connected to Visvesvaraya Technological University ("VTU") or any of its affiliated colleges, except as a tool used by their teachers. "VTU" and "Visvesvaraya Technological University" are trademarks or trade names of their respective owners, used only to describe compatibility with VTU result portals — not to suggest any official relationship. If you believe, in good faith, that we have misrepresented anything about a third party, contact us at support@vtusync.in.

11b. Not academic or legal advice

The analytics, reports, and other output of the Software are provided for general informational and administrative convenience. They do not constitute academic, legal, regulatory, or other professional advice. Please do not rely solely on reports generated by VTUSync for decisions that may affect students' academic records. Critical information should always be verified against official university records before you act on it.

11c. Accuracy of data and reports

The Software fetches and processes data from VTU portals and other sources you choose to load. While we work hard to make the Software reliable, we do not warrant that any fetched data, computation, or generated report is accurate, complete, error-free, or up to date. The quality of a report depends on two things: the quality of the source data provided by the university portals, and how the Software is used. If source data is incomplete or unusual, or if the app is used in a way that is not intended, output may be affected. It is your responsibility to verify the accuracy of any output against official records before use. Reports and analytics are a convenience — they are not a substitute for carefully reviewed official records.

11d. Third-party services and dependencies

Several features of the Services depend on the availability and format of data made available by VTU portals, which are outside our control and may change without notice. As a result, we do not guarantee uninterrupted or error-free operation of the Services, and some features may occasionally be unavailable if the underlying portals change. The Services may also reference third-party websites, services, or tools (for example, payment processing through Razorpay). We do not control and are not responsible for the content, policies, or practices of any third party. Any reliance on third-party services is at your own risk.

11e. The general "as is" disclaimer

Taking all of the above together, the Services are provided on an "as is" and "as available" basis, without warranties of any kind (express or implied), including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Your use of the Services is at your own risk.

11f. Your responsibilities

• You are responsible for ensuring that your use of the Software and of any data you process complies with applicable law and your institution's policies.
• You are responsible for protecting your account credentials and license keys.
• You are responsible for verifying reports against official university records before using them in official or academic contexts.
• You are responsible for how you handle, store, and share the student data you process, including obtaining any necessary consent.

11g. VTU portal access and availability

The Services rely on VTU result portals and other third-party services that we do not control. We do not guarantee that these portals will remain available, unchanged, or accessible to automated tools, and we are not responsible for any restriction, block, or change imposed by VTU or any third party. If automated access is unavailable, you may enter or upload data manually and continue using the Software for analysis and reporting.

12. Limitation of liability

To the maximum extent permitted by law, neither the VTUSync team nor its developers will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses, arising out of or in connection with your use of, or inability to use, the Services — including any loss or damage arising from reliance on any data, analytics, or reports generated by the Software. Our total aggregate liability for all claims relating to the Services will not exceed the amount you paid for the Services in the three (3) months before the claim.

13. Indemnification

You agree to indemnify, defend, and hold harmless the VTUSync team and its developers from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Services, your breach of these Terms, or your violation of any third-party rights.

14. Termination

We may suspend or terminate your access to the Services, in whole or in part, at any time without notice if you breach these Terms, if we suspect fraudulent or abusive activity, or if required by law. Upon termination, the license ends automatically, and you must uninstall the Software, delete or destroy all copies in your possession, and stop using any license keys issued to you.

You may stop using the Services at any time. Any clauses that should reasonably survive — such as intellectual property, disclaimers, limitation of liability, and governing law — will continue after you stop using the Services.

15. Changes to these Terms

We may update these Terms from time to time, including as obligations under the DPDP Act, 2023 come into force in phases. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you. Your continued use of the Services after changes take effect means you accept the revised Terms.

16. Governing law and jurisdiction

These Terms are governed by the laws of India. Any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts located in Karnataka, India.

17. Common questions

18. Contact us

If you have any questions about these Terms, the license, acceptable use, the Services, or a purchase, please contact us at support@vtusync.in or through our Contact page. Bengaluru, Karnataka 560084